Free with any domain purchase
Moreweb NZ Basic Mailbox Icon

Basic email

$ 2.90/month

  • Portal interface
  • OX Mail & OX Drive
  • OX Contacts
  • OX Calendar & Tasks
  • One free with every domain
Moreweb NZ Advanced Mailbox Icon

Advanced email

$ 5.90/month

  • All Basic email features plus:
  •  
  • Active Sync for your devices
  •  
  • Upgrade at any time
Moreweb NZ Professional Mailbox Icon

Professional email

$ 9.90/month

  • All Advanced email features plus:
  •  
  • OX Documents
  •  
  • Upgrade at any time

OX is an easy-to-use email, communication, and collaboration platform. From secure email to cloud storage and online office office capabilities, with more than 200 million users globally,
OX App Suite is designed for speed and efficiency.

Basic, Advanced or Professional

Each domain name registered at Moreweb comes with a free Basic email solution using the OX email platform.
If you need more storage space, additional security or advanced features, consider the Advanced or Professional email packages.
The latter two include ActiveSync for automatic mobile data synchronisation. You can also upgrade at anytime.
All three packages come with built-in- anti-virus software. Setting up a business email has never been easier.

Which one is right for me?

All three email packages are designed to enhance your experience and boost your productivity.
Our Basic email package is included with every domain name and is the ‘go-to’ solution for performing everyday tasks.
If you need more flexibility and have to manage more challenging tasks, the Advanced package should serve you well.
The Professional email package includes all features and gives you maximum functionality plus extra storage space, making it the right solution for most businesses and heavy users of digital communication.

There is nothing wrong with using a free email service like Gmail, Yahoo or Hotmail but a personal mailbox matching your company’s name looks more professional and trustworthy. It helps with the recognition of your brand and leaves a good impression with partners and customers.

Email Address FAQ

Yes, you most certainly can do that. We offer three different email plans, Basic Email, Advanced Email and Professional email. Each domain name registered with us gets per default one free Basic Email address. This email address can simply be redeemed once you have your domain name in your account with us, either after you registered it or you transferred it in.

To activate your free mailbox, you can follow these simple steps:

  1. Log in to your Moreweb account.
  2. Go to DOMAIN NAMES > ACTIVE.
  3. Hover over your domain name and click MANAGE.
  4. Click on ACTIVATE FREE EMAIL under the Add-ons section.
  5. Click on the REDEEM FREE EMAIL ACCOUNT button.
  6. Choose your username for your email and enter it into the field.
  7. Leave the default MX record settings if you want to use our free DNS infrastructure. The system will then also fill out all technical settings automatically.
  8. Enter and confirm your password and click on ACTIVATE.
  9. Done. You will receive an email that your mailbox has been setup and is ready for use. You will find it in your account under PRODUCTS > EMAIL.

Creating an email account with us is very simple. You can order your email package during the domain registration process, or add it once your domain is in your account. Either way, you only need to go into your domain account and click on PRODUCTS > EMAIL and add a new mailbox there. It only takes a few clicks to setup your new email address.

To activate your free mailbox, you can follow these simple steps:

  1. Log in to your Moreweb account.
  2. Go to DOMAIN NAMES > ACTIVE.
  3. Hover over your domain name and click MANAGE.
  4. Click on ACTIVATE FREE EMAIL under the Add-ons section.
  5. Click on the REDEEM FREE EMAIL ACCOUNT button.
  6. Choose your username for your email and enter it into the field.
  7. Leave the default MX record settings if you want to use our free DNS infrastructure. The system will then also fill out all technical settings automatically.
  8. Enter and confirm your password and click on ACTIVATE.
  9. Done. You will receive an email that your mailbox has been setup and is ready for use. You will find it in your account under PRODUCTS > EMAIL.

Yes, you can use the Open-Xchange Mailbox with your own email software, for example Apple Mail, Outlook or Thunderbird. Please use the following details for the setup:

  • POP3 Server: POP.openxchange.eu / port: 993 / Security SSL
  • IMAP Server: IMAP.openxchange.eu / port: 993 / Security SSL
  • SMTP Server: SMTP.openxchange.eu / port: 587 / Security TLS or STARTTLS

Please note, that the outgoing mail server (SMTP) requires authentication.

Moreweb offers one free email address with every domain name that is registered with us. To activate your free mailbox, you can follow these simple steps:

  1. Log in to your Moreweb account.
  2. Go to DOMAIN NAMES > ACTIVE.
  3. Hover over your domain name and click MANAGE.
  4. Click on ACTIVATE FREE EMAIL under the Add-ons section.
  5. Click on the REDEEM FREE EMAIL ACCOUNT button.
  6. Choose your username for your email and enter it into the field.
  7. Leave the default MX record settings if you want to use our free DNS infrastructure. The system will then also fill out all technical settings automatically.
  8. Enter and confirm your password and click on ACTIVATE.
  9. Done. You will receive an email that your mailbox has been setup and is ready for use. You will find it in your account under PRODUCTS > EMAIL.

You can configure your mail client (Outlook, Thunderbird, Apple Mail, mobile device, etc.) using the following instructions:

  • Incoming mail server (IMAP): imap.openxchange.eu
  • or
  • Incoming mail server (POP): pop.openxchange.eu
  • Outgoing mail server (SMTP): smtp.openxchange.eu

Please use for the outgoing mail server (SMTP) the same authentication credentials as for the incoming server.

If you use our nameservers, the MX Records are being configured automatically. To make sure that you will receive emails and in case you use your own nameservers, please verify that the following records are set:

Host or Subdomain Server Priority TTL
@ mx001.dclux.xion.oxcs.net. 10 3600 or 1 hour
@ mx002.dclux.xion.oxcs.net. 20 3600 or 1 hour
@ mx003.dclux.xion.oxcs.net. 30 3600 or 1 hour
@ mx004.dclux.xion.oxcs.net. 40 3600 or 1 hour

To prevent your emails from being flagged as spam, you can add the following TXT and SPF records to the domain zone file:

TXT Record
Host or subdomain: @
Text: v=spf1 mx ip4:80.92.77.0/24 ip4:80.92.93.137 ip4:80.92.65.216 ip4:185.27.181.16 ip4:185.27.181.92 -all

SPF Record
Host or subdomain: @
Rule: v=spf1 mx ip4:80.92.77.0/24 ip4:80.92.93.137 ip4:80.92.65.216 ip4:185.27.181.16 ip4:185.27.181.92 -all

In case your domain is using our name servers, the system sets these records automatically. If you are using your own name servers, you need to contact your DNS provider to add these records to the zone file of your domain name.

IMPORTANT: We highly recommend that you use the following ports and encryption methods to connect to the mail servers:

POP: 995 SSL
IMAP: 993 SSL
SMTP: 587 TLS

Very active email users might encounter the problem that their mailbox runs out of capacity. If that happens, there are two options to solve this:

A) Upgrade to the next higher plan in order to increase your capacity. The following article explains how you can upgrade your mailbox.

B) In case you don´t want to upgrade your email package, you can simply delete any old and unneeded emails from the server. As the server has no capacity left, it is however, not quite as simple as just moving them into the trash. Follow the steps below in order to delete emails:

  1. Login to your webmail account. Use the mailbox name (your email address) and your password (the one you used when creating the mailbox).
  2. In the upper right corner, click on the menu icon (the three bars) and select SETTINGS.
  3. In the side panel on the left side, go to EMAIL and check the option "permanently remove deleted email messages".
  4. After you have activated this option, you can return to your mailbox folders and select and delete unneeded emails.
  5. Once you finished permanently deleting all emails you no longer need, you should deactivate "permanently remove deleted email messages" option again, to avoid any accidental deletions of emails.

Please note: Permanently deleting email messages is irrevocable. All emails you delete while this option is active, are permanently lost. We recommend to backup your emails locally in case you are worried to lose any important email.

You can backup the content of your mailbox locally on your computer. You can do that by connecting via IMAP and copy the emails and mail folders from the IMAP mail folders to the local mail folders of your mail client (Outlook, Thunderbird, Apple Mail, etc.).

The IMAP settings to be configured on your local mail client are the following:
- Incoming mail server (IMAP): imap.openxchange.eu
- Outgoing mail server (SMTP): smtp.openxchange.eu

We recommend you to use the following ports and encryption methods to connect to the mail servers:
IMAP: 993 SSL
SMTP: 587 TLS

To set up email forwarding for your email address, follow the below procedure:

  1. Log in to your Moreweb account.
  2. Go to DOMAIN NAMES > ACTIVE.
  3. Hover over the domain and click on MANAGE.
  4. Click on MANAGE ZONE under the Name server section on the left side.
  5. Click on NEW RECORD in the panel below and select MAIL FORWARD.
  6. Select SINGLE RULE and Enter your email address into the mail address field.
  7. Enter the destination email address in the Forward to field.
  8. SUBMIT the record and click on SAVE ZONE.

Please note, you can only forward email addresses with this method if the related domain name is using our Moreweb name servers and if the domain has a correctly setup MX record.

If you are not sure how much storage you will need, have a look at the comparison below. Just remember you can always upgrade your plan at anytime.

Basic

5GB
≈10,450 JPG images
or ≈730 audio MP3 files
or ≈34 video files

Advanced

10GB
≈20,900 JPG images
or ≈1,460 audio MP3 files
or ≈68 video files

Professional

25GB
≈20,900 JPG images
or ≈3,650 audio MP3 files
or ≈170 video files