Privacy Statement / Data protection
In order to manage the customers, administrate their accounts and invoice the services provided to them, we will store certain personal data pertaining to the customer in our databases. Subject to New Zealand privacy laws, we undertake our best efforts to keep your data protected and secure.
The customer acknowledges that Moreweb cannot give a 100% guarantee for the safety and protection of their personal details. Operating on the Internet there is always a risk of personal information to be obtained by third parties. By using our services the customer accepts the risks and possible consequences and agrees not to hold Moreweb responsible for any damage suffered where all reasonable care has been taken.
The customer allows and authorises Moreweb to process their personal data for market research purposes and promotional campaigns. In case you prefer not to be contacted with promotion or marketing material from us, you are free to inform us about this and we will remove you and your email address from our marketing distribution list.
Our policy applies to every Moreweb customer and website visitors (individuals, though not companies or organisations) without distinction of your nationality or place of residence.
The type of personal data we process and how it is processed depends on the services provided.
The data we collect from Moreweb website visitors:
Social Media and Surveys
We may collect other data that you submit via our social media accounts as well as other means of communication. For example, we may collect personal data when you provide feedback or when you participate in interactive features such as surveys, contests, or promotions.
The data we collect from Moreweb customers:
As a Moreweb customer you may provide us with personal data for several purposes. We keep your personal data for as long as you hold an account with Moreweb. Should you want to close your account, please contact email@example.com and we will anonymise all personal data attached to your account. However, please be aware that in certain cases regulatory or legal obligations may prevent Moreweb from completely deleting your personal data. For example, we are required by law to keep every invoice we issue for ten (10) years.
While creating an account on our platform, you need to provide us with a certain set of basic information. We need this data in order to identify you and to be able and provide you with our products and services. The data we collect includes your email address, first and last name, postal address, language preference, your login and your IP address.
When you order any of our paid services, we collect certain payment and billing information required for the provision of our service. For example the details of a designated billing contact, including name and contact information. You might also provide payment information, such as payment card details including first and last name or or PayPal account identifiers.
Information you provide through our support channels
When you open a support ticket, speak to one of our representatives directly, send an email through our platform, or otherwise engage with our support team, you will be asked to provide contact information, a summary of your request for support, and other relevant information that help us to identify you and your account.
Part of our support service is provided via the zendesk.com software. This means that when you contact our customer support department, your personal data may be transferred to the software provider. While Zendesk Inc. don’t have access to your data, it is nonetheless hosted on their platform.
1019 Market St
San Francisco, CA 94103
The data we collect for specific products and services:
The registration of domain names requires you to provide additional personal data by creating contact profiles which will be transferred to each registry with whom you want to register a domain name. This information includes first and last name, postal address, email address and phone number.
Collection and processing of this data is necessary to comply with our legal obligations as data processor for registries. Transfer of relevant data is a mandatory requirement by the registries who have a monopoly on the extensions they manage.
Each registry has its own retention period but in general this does not exceed two years after the deletion of the Domain Name. For further information, please refer to the applicable registry policy: https://moreweb.nz/terms-conditions
Additionally, in case you have selected a so-called generic extension, a copy of your contact profiles will also be stored with the ICANN-authorised escrow service provider, which adheres to the Privacy Shield Principles.
Iron Mountain Intellectual Property Management, Inc.
9210 Sky Park Court, Suite 220
San Diego, CA 92123
For the provision of this service, we will share the data of the email address you create with the company that provides the solution. Upon termination or expiration of the service, this data is immediately deleted.
For the provision of this service, we will share some of your personal data including your first name, last name, email address, postal address and phone number with the certification authority. This data is immediately deleted upon termination or expiration of the service.
Unit 7 & 9
Listerhills, Science Park, Campus Road,
Bradford, BD7 1HR
GMO GlobalSign Ltd
Springfield House, Sandling Road
Maidstone, Kent, ME14 2LP
Your rights in relation to your personal data
Unless your request is deemed excessive or unfounded, you may exercise the following rights in relation to your personal data:
1. Right of access
You have the right to request a copy of the personal data that we hold about you. You may do so via your Moreweb account https://get.moreweb.nz/account/preferences# or, alternatively, request it at firstname.lastname@example.org.
2. Right of rectification
You have a right to correct data that we hold about you that is inaccurate or incomplete. You may do so via your Moreweb account https://get.moreweb.nz/account/preferences# or, alternatively, request it at email@example.com
3. Right to be forgotten
In certain circumstances, you can ask for the data we hold about you to be erased from our records. Please contact firstname.lastname@example.org and we will anonymise all personal data attached to your account. However, please be aware that in certain cases regulatory or legal obligations may prevent Moreweb from completely deleting your personal data.
4. Right of portability
You have the right to have the data we hold about you transferred to another organisation. You may export your data via your Moreweb account https://get.moreweb.nz/account/preferences# or, alternatively, request it at email@example.com.
5. Right to object
You have the right to object to certain types of processing of your personal data such as direct marketing. To do so please contact our legal department at firstname.lastname@example.org.
6. Right to file a complaint
You have also the right to file a complaint with the New Zealand Data Protection Authority, when you are of the opinion that our processing of your personal data is not in compliance with applicable legislation. Their complaint form is accessible at: www.privacy.org.nz
Your personal data is stored both electronically and manually in our data centres and can be accessed from our offices via dedicated network connections or from anywhere through a secured VPN connection. We use a combination of technical, administrative, and physical controls to maintain the security of your data. Most importantly we are making use of specific technologies to encrypt all our services.